Utility Billing Department

During COVID 19

Utility bills may be paid online or through the drive-through window at City Hall. To pay online click here. To set up an online payment account, request new service, transfer service or other options please call for assistance 325-646-9700.   

Pay By Phone
Pay by phone via IRV (Interactive Voice Response) with a Visa, MasterCard or Discover credit card/debit card or electronic check. City of Brownwood gives you access to your account 24 hours a day, 365 days a year. It's a convenient way to pay your bills, free, securely, and on your own time - with no waiting! Call 866-283-3293 today to make your payment over the phone, all you need is your account number.  Through Pay By Phone you can also sign up for text reminders, and to pay future bills by text. 

Serving City of Brownwood



The Utility Billing Office manages the City’s billing for water, wastewater, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash service information to new customers.

The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM – 5 PM. Additionally, a utility billing drop box is located on the side of the drive thru window of the Brownwood City Hall. 

After hours emergency water line breaks and wastewater backup calls can be made to Police Dispatch at 325-646-6000.

The forms listed below can be downloaded and printed off to be filled in and brought in to City Hall in person, or you can visit www.brownwoodtexas.gov/formcenter to fill the forms out online.

Note that automatic bank draft, and credit card drafts are done on the 10th of each month
.

Utility Billing Information